If you have recently bought an Ortovox 3+ transceiver, you need to read this…
RECALL CAMPAIGN ORTOVOX 3+ AVALANCHE TRANSCEIVER
During search training, avalanche transceivers of the ORTOVOX 3+ model switched to transmission mode unintentionally after 120 seconds in search mode. Internal tests showed that a certain production batch of the 3+ can exhibit this behavior. We are responding immediately and, as a precaution, are recalling all devices shipped to vendors after October 17, 2012, for inspection and a software update. North America is not affected by this recall.
The safety of our customers has been our top priority for over 33 years. Despite our continuously optimized quality control measures, we have now discovered a scenario that has never occurred before in our QA processes. Due to the use of a new motion sensor used for follow-up avalanche switchover, a safety-relevant mistake occurred in practice, despite successful function tests: The affected 3+ devices do not receive a sensor signal, despite motion, and hence incorrectly activate the follow-up avalanche switchover after 120 seconds without user intervention; i.e., they switch from search mode to transmission mode. Manual switching of the device to search mode allows the search to be continued. However, in serious cases, this defect can hinder or impair rescue measures. In case of burial, the secure transmission function of the device is still ensured with no limitations, despite this error.
Affected devices can no longer be used without an update. Starting at 6 p.m. on Friday, December 7, owners of a 3+ can check our website at www.ortovox.com to determine if their devices are included in the recall (serial number needed) and to receive all information required to resolve the problem as quickly as possible. In addition to providing information on our website, we have set up a hotline: You can contact us at email@example.com or +49 89 666 74 212 for further assistance.